Experience Details

One or two years’ experience in Helpdesk / Call Center / Customer Care. Additional Requirement

 Able to work on own initiative and be an independent operator

 Self-motivated with sound analytical skills and work on own initiative.

 Concern of quality

 Safety Rules and procedures

 

Skills

 Excellent Communication skills (written and oral) in English and Arabic.

 Provide a high level of customer service to the client and site personnel.

 Ability to work under pressure and without supervision

 Computer Literate

 Good decision making skills

 Able to work in shifts (24/7 operation)

 Accuracy and attention to detail

 Customer focused.

Role

To act as the first point of contact. This involves operating and maintaining a call center. To sure a professional, effective and customer focused interaction with all internal and external customers.

 Ensuring a prompt, accurate and courteous response to customers’ requests received either telephonically or electronically.

 Provide required information to customer enquiry

 Receive accurate data input when logging and updating a task into Help Desk System.

 Receive and escalate customer complaint

 Conduct customer survey

 Escalate complaints as and when needed

 Provide a seamless service and process between the help desk system and individual operations

 Provide accurate and up to date information to end users.

 Monitor, control and maintain the operations of the Design Insight Building Management System (BMS) at the Central station and proactively provide intervention to diagnosis, probable faults and interruptions to service.

 Operate the Design Insight BMS for proper function and monitors against approved benchmarks to include; HVAC, Lighting, Fire Alarm and Electrical.

 Checks routinely for correct operation of all equipment in locations that include BMS control of systems

 Monitor the operation of the HVAC control systems using the BMS to monitor performance.

 Carry out routine checks for correct operation of all control equipment as directed by site management and Daily/Weekly Servicing Plan.

 Adjust variables and provide adjustment as required to ensure systems are operating correctly within parameters.

 Monitors and verifies operation of all BMS field devices.